FAQs

Q. What is the PBUCC employer Benefit Management Portal?

A.  The PBUCC employer Benefit Management Portal allows you the employer to enroll new members, make coverage changes for existing members, create custom reports, and view your upcoming monthly bill prior to paying the bill via an ACH payment.

Q.   What is an ACH transaction?

A.   ACH, the acronym for “Automated Clearing House”, is an electronic network for financial transactions in the United States used by banks, financial institutions and tens of thousands of businesses. ACH Payments are processed using a customer’s bank account information to deduct funds directly from a checking or savings account to pay for goods or services. It is a popular and efficient alternative to traditional credit card or paper check processing.

Q.   What if I cannot pay via ACH transaction?

A.    For those that do not wish to pay via ACH transaction payment by e-check or credit card is available.  Using this option allows you to view your bill and the participating employees.  Each employees coverage election is shown with the associated cost however this option does not allow paperless online updates.  

Q. What are the benefits of paying via ACH transaction, credit card or e-check?

A.   Paying bills electronically eliminates the need to write checks, trips to the post office, buying stamps and the possibility of a lost or stolen check. With on-line payment, payments are posted instantly, so you can be sure there is no interruption in benefit coverage. It’s fast, reliable, convenient, and most importantly, secure.

Q. What is the relationship between BeneTrac, Paychex and PBUCC?


A. PBUCC formed a partnership with Paychex and its wholly owned technology company BeneTrac to enable us to take payments and employers to manage their employees benefits online.   As a result of this partnership Paychex is also offering UCC related employers discounts on payroll processing services.  Paychex, Inc. is a publically traded (NASDAQ) provider of payroll, human resource, and benefits outsourcing services for small to medium sized businesses. With headquarters in Rochester, New York, the company has more than 100 offices serving over 600,000 payroll clients.  One of every 12 private sector employees is paid via Paychex.  Paychex is finacially stable has no long term debt and has been designated one of the world's most ethical companies 11 times including 2019.

Q. How many employees do I need to use the Benefit Management Portal by BeneTrac or Paychex payroll service?

A. The minimum employee count is "1" with no effective limit.

Q. How can I sign up for the portal?

A.   You may visit the PBUCC website (www.pbucc.org) and click on the Employers link (see image on right). Go to the bottom of the page and click on the Online Billing Participation Request Form. Or, visit employers.pbucc.org to go directly to the Employer web page.

Q.   If I complete the Participation Request Form, when will I begin to use the Benefit Management Portal?

A.   You first need to agree to an ACH debit payment of your PBUCC bill. If you do not agree to fund your future monthly bills via ACH, you will not be eligible to take advantage of all the benefits of the portal, however, you may still pay online by credit card or e-check.

Q.   If I agree to pay our monthly bills via ACH, do I automatically begin to use the Benefit Management Portal?

A.   In order to begin using the Employer Billing Portal, you must first be current with your bills (no overdue/delinquent accounts). After your ACH authorization, you will be contacted by PBUCC with instructions to begin use.

Q.   Is the Benefit Management Portal easy to use?

A.   While the portal is very easy to use, we strongly recommend you complete a short online orientation at which point you will be given a “go-live” date to begin using the portal.

Q. Once I begin using the Benefit Management Portal, how will I receive my monthly bill?

A.   On the 20th of every month, you will receive an email notification from PBUCC with the amount of your upcoming monthly bill. Prior to the 20th of the month, you will have the opportunity to run a sample bill to see the amount of funds that will be withdrawn from your checking account on day 24.

Q. What happens if there is not enough money in my checking account to satisfy the ACH transaction on the 24th day of the month?

A.  If PBUCC attempts to withdraw funds and we receive notification that you have insufficient funds in your account, PBUCC will automatically make a second ACH withdrawal attempt five (5) business days later.

Q. What happens if I have two failed ACH attempts?

A.   If you have two failed ACH attempts, you will be contacted by PBUCC and offered an alternate means of payment, and/or charged a small service fee. If this occurs, and depending upon the circumstance, you may be removed from the online billing system.

Q. How do I pay our bill if we do not elect use of ACH?

A.   If you do not chose ACH, PBUCC has a payment portal setup where you may view your employees, selected benefits and associated charges and pay the invoice amount via e-check or credit card however this simplified billing portal does not have the management and reporting features of the Benefit Management Portal. 
 
Q. Does PBUCC retain my banking or credit card information?

A.   If you pay your invoice online via ACH the transaction is processed by Benetrac a Paychex company that handles millions of similar financial tranactions per month for thousands of private and public sector companies agencies and even religious organizations.  If you do not chose ACH the PBUCC portal tranactions are handled by BluePay a major Payment Card Industry (PCI) compliant credit card processor.  Because all financial transactions are handled by our trusted partners PBUCC does not see know or retain your banking or credit card information.

Q. Currently I receive separate bills on the 6th and 17th of the month for my TSA/FSA account, will I continue to be billed twice per month?


A.    No. Since bills are generated on the 20th day of each month, we will include all outstanding invoices on one bill.

Q.   If bills are not generated until the 20th of the month, does that mean I can process enrollments and coverage changes up until the 20th?

A.   The cut-off date for entering employee transactions on the portal is the 15th day of the month. This does not mean that all transactions entered prior to the 15th will appear on your upcoming bill.  Some transactions may have specific requirements requiring additional documentation or PBUCC review.

Q.   What is an “employee transaction”?

A.   Employee transactions are any changes to an employee’s information such as address, phone, dependents, salary or hourly wage, benefit coverages or contribution rate that you as the employer approve. These transactions were previously done via paper forms and letters.

Q. Why would a transaction not make it onto a bill if I enter it prior to the 15th of the month?

A.  All transactions entered into the portal will be placed into a “pending” status so that PBUCC administrators may determine if additional paperwork is required for the transaction to be approved. PBUCC may require one or more of the following documents such as a Marriage Certificate, Divorce Decree, Domestic Partner Documentation, Adoption Agreement, or Statement of Health.

Q. How will I know if additional information or paper forms are required?

A.    Within 48 hours after entering a transaction you will be notified by PBUCC if additional information or a form is required.

Q. Who can I contact, if I have more questions?

A.  Please call Member Services at 800-642-6543