Please see frequently asked questions below. If you have further questions, please contact Member Services at 800-642-6543 Monday to Friday from 8:30 AM – 5:30 PM EST.
Q. What is the PBUCC Employer Portal?A.
The PBUCC employer Portal allows you the employer to view your monthly bill and pay online using a credit card or e-check.
Q. What is an ACH transaction?A. ACH, the acronym for “Automated Clearing House,” is an electronic network for financial transactions in the United States used by banks, financial institutions and tens of thousands of businesses. ACH Payments are processed using a customer’s bank account information to deduct funds directly from a checking or savings account to pay for goods or services. It is a popular and efficient alternative to traditional credit card or paper check processing.
Q. What are the benefits of paying via ACH transaction, credit card, or e-check? A. Paying bills electronically eliminates the need to write checks, trips to the post office, buying stamps, and the possibility of a lost or stolen check. With online payment, payments are posted instantly, so you can be sure there is no interruption in benefit coverage. It’s fast, reliable, convenient, and most importantly, secure.
Q. I attempted to pay online but my transaction was declined why did this happen?
A. Several of our employers have reported that their online payments have been declined. Having your payment declined is usually due to one of the following:
For e-Check - Insufficient funds in your account or entering an incorrect account number or other banking information - please check with your financial institution.With Credit Card - Entering the wrong CC number, expiration or security code, entering a name or address information such as Zip code not exactly as it appears on your credit card account statement.Please check your entries carefully before clicking to submit your payment.Q. How can I sign up for the portal?
A. Simply go to https://employers.pbucc.org You will need your employer 5 digit ID number and the email account we have on file for your org. If you are a new user and the site does not allow you to register the most likely problem is you are using an email address which is not on file with us.
Q. Is the online billing easy to use?
A. While the portal is very easy to use, we strongly recommend you read the user guide posted on the site.
Q. How do I pay our bill if we do not elect use of online billing?
A. The Pension Boards will be transitioning to online payment only in the very near future however if you do not have access to a computer please contact Member Services to arrange continued payment by paper check.
Q. Does PBUCC retain my banking or credit card information?
A. If you pay your invoice online transactions are handled by VersaPay, a major Payment Card Industry (PCI) compliant credit card processor. Because all financial transactions are handled by our trusted partners, PBUCC does not handle, see, know or retain your banking or credit card information.
Q. When are bills generated
A. Bills are generated at the beginning of each month and include any amounts due for the current month plus any overdue payments.
Q. What is an “employee transaction”?
A. Employee transactions are any changes to an employee’s information such as address, phone, dependents, salary or hourly wage, benefit coverages, or contribution rate that you as the employer approve. These transactions were previously done via paper forms and letters.
Q. I reviewed my invoice and noticed an incorrect amount. Can I correct it?
A. Yes, contact our Member Services team at 1.800.642.6543 to discuss what form needs to be submitted to make the correction.
Q. I am not able to submit payment for the full amount of the invoice. What can I do?
A. Submit a partial payment. Check off the items that you can pay this month and then submit for payment. Our recommendation is to pay health benefits first, so that benefit coverage continues. Please note, the individual benefit line items can be paid in segments.
Q. I made a partial payment earlier in the month. Can I submit another payment?
A. The open invoice will reflect the remaining payment amount required. Yes, multiple payments can be made on one invoice.
Q. My invoice reflects open invoices for multiple months. Do I need to pay all open invoices at once?
A. No, but you must pay the oldest outstanding invoice first. Paying all open invoices is recommended, but not mandatory to pay all at once.
Q. Can I set up autopay for monthly recurring payments?
A. Not at this time. Autopay is not currently a feature, but you can save your payment information securely and save time having to re-enter your information when paying with a credit card.
Q. Why does my invoice reflect overdue amounts when I made a payment?
A. If you did not pay your invoice by the due date, the 28th day of the month, then the invoice will reflect an overdue amount. Additionally, if the entire invoice was not paid, the portion that was not paid will reflect as overdue.
Q. Will I receive payment confirmation emails?
A. Yes, confirmation emails are sent after payments are submitted. Confirmations will be delivered to the email address we have on file.
Q. How can I prevent a lapse in benefit coverage due to non-payment?
A. Non-payment of health benefits for 90 days may cause a lapse in coverage. Therefore, it is recommended to prioritize health benefit payment dues.
Q. Will I receive helpful reminders when payments are overdue, and when?
A. Yes. Reminder e-mail notifications are sent when invoices are 30, 60 or 90 days past the due date.
Q. How can I review and update my credit card information on file?
A. Select Settings then Credit Cards; from this screen enter the preferred credit card information and the click Add Card.
Q. If an employer sends the Pension Boards a payment via check and fails to include instructions on how to apply the payment, how will the Pension Boards apply that payment?
A. The Pension Boards will handle the payment as detailed in the two situations below:
Situation 1: The monthly invoice includes health, pension and/or TSA benefits:
A: The payment will be applied to health benefits including medical, dental, LIDI and vision. The Pension Boards Member Services will contact the employer to request instructions for the remaining balance. The remaining balance will show up as a credit on the next invoice if no instruction is received.
B: If after 45 days the Pension Boards does not receive instructions on how to apply the remaining balance, the difference (payment, less health premiums), will be returned to the employer.
Situation 2: The monthly invoice includes pension and/or TSA benefits only.
A: The Pension Boards Member Services will contact the employer to request instructions for the remaining balance. The payment will show up as a credit on the next invoice.
B: If after 45 days the Pension Boards does not receive instructions on how to apply the payment, the full payment amount will be returned to the employer.
PLEASE NOTE: If discrepancy between the invoice and the check amount is due to termination of benefits or an addition of benefit , compensation or deferral change, then employer will need to fill out the appropriate form to change the benefit. Forms can be accessed via PBUCC.ORG > click “Forms” from the top. Contact 800-642-6543 Mon-Fri 8:30 AM – 5:30 PM ET.
Q. When should I remit contributions that are withheld from the employee’s paycheck?
A. According to DOL guidelines, employee contributions should be submitted by the 15th of the following month that they were withheld from the employee’s paycheck.
